ATTORNEY–CLIENT PRIVILEGE
Firm-led invitations. Confidential reporting. Built for legal advice.
MyCaseCare puts the principles of attorney-client privilege at the heart of your client workflow—with your firm’s instruction, authorized legal-team access, and an explicit purpose of legal advice.
See how it worksTHE LEGAL PRINCIPLES
ABA Model Rule 1.6 requires reasonable efforts to protect client information from unauthorized access or disclosure. Alongside that confidentiality duty, privileged legal communications rest on three foundations: the client–counsel relationship, a confidential exchange, and legal advice.
01 / THE RELATIONSHIP
A legal relationship comes first.
The attorney–client relationship gives the communication its legal context. Your firm acts as counsel, and your client shares information with you in that professional capacity.
In MCC, attorney-directed reporting keeps that relationship at the center of the exchange: the client is communicating with your firm about the case you are handling.
02 / CONFIDENTIALITY
Confidentiality is a shared expectation.
Privileged communications are intended to stay confidential. Your client must understand that they are reporting to counsel in confidence, and your firm must handle those exchanges consistently with that expectation.
MCC frames client reporting as a private exchange for your legal team, supporting candid communication within the legal relationship.
03 / THE LEGAL PURPOSE
The purpose of the exchange matters.
Privilege protects communications made to seek or provide legal advice. That includes information your client gives you so you can understand their circumstances and advise them on the case.
MCC’s attorney-directed updates carry that express purpose: helping your firm provide legal advice and prepare the case.
PURPOSE-BUILT FOR YOUR PRACTICE
Email, SMS, and calls carry legal conversations. MCC adds the structure your firm needs: explicit instructions, controlled access, and organized case reporting.
EVERYDAY CHANNELS
Protection depends on the channel, provider, and configuration.
Your firm adds the legal context to each conversation.
Your team explains and documents the request for confidential updates.
Messages, attachments, and call notes need to be gathered into the case record.
Your team identifies which records predate the client’s connection to your firm.
BUILT FOR LEGAL TEAMS
HTTPS/TLS protects connections to the MCC web portal and API.
Client updates are requested privately for your legal team and legal advice.
Your request for confidential updates is included in every client invitation.
Client entries are organized into the case record, ready to export as reports.
MCC records when the client joins your firm, so exports split into before and after.
PRIVILEGE, CONFIDENTIALITY & YOUR FIRM
Privilege protects confidential communications between your firm and its clients for legal advice. MCC makes that purpose explicit in your invitation and client reporting. The attorney–client relationship, confidentiality, and legal purpose form the foundation of the protection.
You or authorized members of your firm send the invitation. Your firm establishes representation and handles its retainer process. Clients with an existing MCC account accept your invitation before their history is shared with your firm.
Your clients and authorized members of your firm access case information according to their permissions. Listing a doctor or insurer in a case does not grant them account access. Firm access follows the client relationship established in MCC.
MCC and its service providers process information to operate the service. Connected integrations and authorized sharing may also transfer records. See our Privacy Policy.